Frequently Asked Questions
Everything you need to know about your AHLEM experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary silhouettes are designed for a tailored fit.
Where are your garments produced?
AHLEM is committed to ethical craftsmanship. Our collections are produced in limited runs across boutique ateliers in France and Italy to ensure the highest quality and fair labor standards.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel an order within 60 minutes of placement by contacting our concierge team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna or Afterpay.